If i could give 0 stars I would. I lived here for 11 months and had nothing but problems from the moment I moved in. Apartment was full of dead bugs and the baseboards had cat pee all over them when I first moved in. Maintenance is an absolute joke, it took emergency maintenance 4 hours to come over and ârepairâ a flood in our bathroom. Not to mention the flood was from the upstairs neighbors toilet leaking toilet water all over my bathroom. She came over and poked a hole in the ceiling to remove the built up water and told us to keep a bucket under the leak and left. I had concerns of possible mold in the ceiling from standing water sitting there for who knows how long? Was told it would be âtoo much of a hassleâ to check for mold. Nobody is ever in the office, they say theyâre in the office on Thursdayâs and nobody ever is. We had a second flood towards the end of our lease in the kitchen and submitted a request, didnât hear back for 2+ weeks so we called emergency maintenance only to be told we werenât calling âafter hoursâ so she couldnât help, she advised us to call the main office which we did multiple times with no response. We ended up repairing the flood ourselves and then maintenance finally decided to âstop byâ 3 weeks later to help us, not to mention he just let himself in after I specifically selected âdo not enter without my permissionâ on the maintenance request. My apartment was full of bugs from the 1/2 inch gap thatâs left open when you close the front door AND the 1 inch crack in the window with the swamp cooler. Swamp cooler was FILTHY when i moved in, a THICK layer of sludge filled the filter which I had to clean myself. All property management employees are extremely rude, unresponsive and unprofessional. After I moved out i had a $120 fee to pay, we asked what it was for and couldnât get a direct answer until finally we were told âoh our billing system is 2 months behind so you owe 2 months of sewer/garbage payments.â Extremely over priced for what you get. Do not waste your time or money.
In response to the property managers reply, I appreciate your response but everything you said is a lie to try to save your horrible complex. Not a single thing you said was true aside from your response to the utility bill. I work from home and am always home, especially when I have a maintenance request pending. We were NEVER offered a sweep to go under our door and weâre NEVER offered pest control. Water is an emergency? Iâm aware of that and am extremely disappointed it took 3 weeks before anyone followed up. Do not say I wasnât home because I was. I work from home 7:45am-4:00pm so do not tell me iâm unavailable during YOUR operating hours. if it was such an emergency, emergency maintenance would have helped when I called but she just sent me to the main office which i called 3 times and nobody picked up or followed up with me! I have no interest in arguing with you but just wanted to make others aware of how horrible your property is! thanks! (:
